Benefits of Business Process Outsourcing to the Philippines

If you are thinking of hiring a third party firm or a service provider for some tasks and processes in your company, you might want to consider business process outsourcing to the Philippines. The country is one of the leading outsourcing destinations in the world. It's the leader in the voice services sub sector of outsourcing and has, in fact, been dubbed in a New York Times article on outsourcing as "the call center of the world."

Winning Streak
Business process outsourcing in the Philippines has also emerged as a powerhouse in non voice and complex services, coming in at second place in the global outsourcing industry, next only to India. This tremendous growth in the industry was achieved in only about a decade. And the winning streak continues.

What do companies see in the country's business process outsourcing sector that encourage them to sit down and consider doing business?

The first reason, and one of the main factors that helped push the business process outsourcing sector towards many early successes, is the language or communication skills. The country is known for having a large, English-speaking population.

Another benefit of business process outsourcing to the Philippines is the relatively low wages and other similar budget considerations. For a relatively low wage, and therefore lower cost for the company, the business gains access to a pool of tech-savvy, highly skilled, technically proficient and talented professionals.

Aside from a considerable workforce pool of working age individuals with a combination of talent and relatively low wages, the outsourcing industry in the Philippines has gone on to evolve and include other highly specialized tasks. This means more specific tasks suitable for a company's specific needs. From voice services, business process outsourcing in the Philippines is now also succeeding and providing quality service in the non voice sub sector particularly in tasks like medical transcription, web design, animation, and legal services.

Also benefits of hiring a service provider from a Philippine outsourcing firm: cultural fit and a friendly and helpful attitude. Not a few companies put a premium on these qualities that would serve the outsourced tasks - for example, customer service and technical support - well. The neutral English accent of Filipino employees is also another quality that international companies deem highly suitable for the tasks that they outsource.

Business process outsourcing in the Philippines is still on a roll, continuing to show positive growth in the non voice and complex services sub sector particularly in graphic design, software development, animation, typesetting, legal services, desktop publishing, composition, shared services, and web design. A report international research firm Ovum lists the Philippines as second to India when it comes to services dubbed as knowledge process outsourcing or KPO. These are information related and knowledge-related processes or tasks that are outsourced or accomplished by workers from a third party company. The Ovum report mentioned the following tasks under KPO services: research and development; credit and investment research; sophisticated services for health care and legal process outsourcing.